Feedback usually consists of some form of praise or censure. Focusing solely on someone’s faults can have a negative effect: the recipient can become demoralized and develop an attitude of “Nothing I do is ever good enough”—even if the intent was to provide “constructive criticism.” This can result in a state of despair and decreased effort, since increased effort would seem futile.
Similarly, the recipient of high praise may become so prideful about his/her accomplishments, that further effort might seem unnecessary. He/she may become complacent by thinking “I’ve already arrived.” Note that future effort is thwarted in each case. Thus, TRP® seeks balance between these two types of feedback. We all need at times both correction and encouragement—mistakes should not be overlooked and good work should not go unrecognized.
In TRP®, mistakes and failures are seen as essential and ordinary parts of life; they create opportunities to learn and grow (they are O-FLAG’s—Opportunities for Learning and Growth). In fact, a large part of life is about learning from and correcting our mistakes; also, trying new things and failing, and then trying again. This indeed is how we learn competence in any field of endeavor or any area of life. Failures are necessary along the path to success—and we often learn more from failure than success.
Take for example this anecdote from the life of Thomas Edison: upon hearing from an assistant that 10,000 experiments had failed, Edison is reputed to have remarked, “I have not failed. I’ve just found 10,000 ways that won’t work.” This is the TRP® attitude.