Now that’s service! It is not expected that a bus driver would ask a passenger how his or her day is. Edwin Cora not only sees that simple greeting as part of his job, but he sees that he can raise it to another level of inclusion. One of his hearing impaired passengers said, “You can’t overestimate what these exchanges mean to a deaf rider.”

He is expressing the quality of empathy. It can be as simple as this example. Thanks, Edwin. Read An Introduction to Empathy in the TRP Participant’s Workbook, pages 51-54.
Read the full story on Edwin in the New York Daily News.